One office, five cities, and a working day you can check against your own clock

London, New York, San Francisco and Toronto are listed because companies there hire us, not because we have anyone in those cities. The Vadodara address is published, and it is a real working office.

Our working day is Monday to Friday, 10:00 to 19:00 IST. That is 04:30 to 13:30 UTC, every week of the year, because India does not change its clocks. Yours probably moves twice a year. Ours does not, so you can convert that window once and it stays converted.

Which leaves three things that genuinely change depending on which of these five cities you are in. How many of our hours land inside yours. Whether your own clock shifts in the summer. And whether you can sit in the room with the team.

A claim about presence is easy to make and hard to test. These three are the opposite. Each one comes with the thing that proves it.

None of that needs anyone to take our word for it. The address is on a map. The GSTIN sits on a public register. The window converts with one piece of arithmetic, and it converts to the same answer in January and in July. Two of those three are on public record and the third is a subtraction.

• Our default keeps developers on Atyantik hours, because a rested developer ships better code than a tired one.
• Where a live standup or sync is needed, a project coordinator can host it.
• An overlap shift can be arranged on request. It is somebody's evening, so we agree it rather than assume it.
• Overlap commitments are agreed at scoping, so what you get is settled before anything starts.

In practice that means three shapes. With London about half of our day lands inside yours in winter and a little more in summer. Our afternoon is your late morning in both seasons, so much of it can be live. With New York and Toronto our day ends at 08:30 on your clock in winter. In summer it ends at 09:30. A call at the very start of your morning is the live slot. Everything else moves by written handover. With San Francisco our day ends at 05:30 in winter and 06:30 in summer, so any live call means an arranged shift on one side or the other.

None of that is cover through your night. We do not staff a desk from your evening to your morning, and we would rather say so now than have you discover it during an incident.

On certifications the full answer is this. We do not hold SOC 2, GDPR or HIPAA certifications ourselves. We engineer systems that pass your audits. We document architectural decisions in the technical requirements specification so your compliance team can verify the design intent. If your engagement needs a certified vendor, we will tell you upfront and refer where appropriate.

Those five answers hold in London exactly as they hold in Vadodara. Our answer to each of them is the same in every market, so if your question is one of them, you already have it.

That is acknowledgement by a named person who engages with the issue. It is not a fix, because how long a fix takes depends on what the issue turns out to be.

The clock runs inside those hours only. Raise a P1 at 11:00 in London and it is inside our day in either season, so the four hours start when you raise it. In New York and Toronto our day ends at 08:30 on your clock in winter, 09:30 in summer. Anything raised after that waits for the next morning in India. In San Francisco our day has closed by 05:30 in winter and 06:30 in summer. A P1 raised in your working day always starts its clock when ours opens.

The P2 and 72 hour targets work the same way. All three are counted in working hours inside that window, not in elapsed clock time, so a Friday evening in San Francisco is a Monday morning in Vadodara.

Seven countries counts where that work was for, not where we are. All of that work was done from one office in Gujarat, by people working Monday to Friday, 10:00 to 19:00 IST. There is no office behind any of those seven flags.

References available when you are ready to verify.

• Your work can run on written handover plus a scheduled call, and code moving forward while you sleep is useful rather than alarming.
• You want the code in your own repositories and deployments in your own cloud accounts from day one, with the runbook yours if you offboard us.
• You are in Gujarat and want to sit in the room with the team.

• You need somebody at a desk through the whole of your night, every night. That is not the arrangement we run. A coordinator can host a live sync and an overlap shift can be arranged on request, and neither of those is cover from your evening to your morning.
• You need a person in your building. All of our developers are currently based in India, so if that is a requirement rather than a preference, we are the wrong call.
• Your engagement needs a certified vendor. We do not hold SOC 2, GDPR or HIPAA certifications, and we will tell you upfront and refer where appropriate.

None of those three is a soft no. Two of them have no destination we could honestly send you to, so we are not going to invent one. We would rather you stopped now than found out in week three, and we would rather you spent the budget somewhere it will work.

If none of them is you, start with the city you are in. The arrangement reads the same whichever one that turns out to be. The only thing that changes is how much of our day sits inside yours.